Develop intranet site with employee development focus.

Design and implement 6-week initial training program.

Create scoring process to support various scripts and identify performance deficits.

Develop sales and service training modules and scripts to compliment business objectives.

Provide feedback to management team to ensure effectiveness of training program.

Develop and maintain reference library and employee training database.
Deliver product and technical training.

Assess performance of probationary employees.

Observe current business practices and procedures for quality analysis and training assessment.