Corporate Life

Date

Company

Title

Description

4/87- 9/92

Call Center Management

Customer Service

 Employee Development Supervisor,
Customer Service Supervisor, Residential Supervisor, Customer Service Specialist
8/97-11/99
Call Center Manager

170 seat Call Center
1999 Total Calls Offered 3,170,145
On-going support for Tele-Charge web site (Average monthly revenue in excess of $500,000.00)

11/99-11/00

Director
Customer Operations

Integrated Communications Start-up
Multi-Site Call Center
Local, Long Distance and International Service
DSL and Custom Calling Packages
11/00- 5/01 Client Services Manager

Manage process to ensure quality technical support for clients’ business applications (Siebel, BAAN, email suite, etc.). Design and deliver client-specific training to help desk technicians.

Clients Supported included ADP and DuPont Pharmaceuticals
6/03-Present

District Manager

Manage district of Academic & Professional, and IT computer-based Test Centers. Report on all components of business relationships with new and existing Thomson Prometric partners within defined district.